SERVICE EXCELLENCE CONSULTING
Service Excellence Consulting Pty Ltd are dedicated to assisting businesses improve the management and delivery of services to their customers. We achieve this through a Quality Management approach based on business processes, risk management and performance improvement. Our aim is to build you a management system that is functional and efficient and which meets requirements for certification in the latest 9001 standard, ISO 9001:2015. We start with a simple, half day “health check” or full-day diagnostic to identify gaps and evaluate risks. Depending on your requirements we can then undertake process mapping, drafting procedures, conducting internal and external audits, training in quality, developing privacy management procedures, or data cleansing.We are experts in recruitment best practice and privacy management, and experience in a range of industries including recruitment and HR, professional services such as consulting and engineering, and construction. We have personable and experienced consultants who are located throughout Australia, some of whom are also qualified lead auditors in Quality, OHS and Environmental management systems.