WorkPro is a web-based employment-related inductions and e-learning, background screening and licence management solution. It has been purpose-built to assist employers to meet their legal compliance obligations and streamline the engagement process for candidates. Services include a broad range of job and industry-based induction and e-learning modules, a broad range of national and international background checks, and licence/ticket management function. Services are designed to ensure the security and protection of the candidate’s personal information by giving each candidate control over who may access their information. The service is initiated by an organisation which may be a current or potential employer (customer). Once a person has registered with WorkPro they may share their profile with another organsation by sharing their candidate identification (CIN) which is provided upon registration.
When we collect personal information, we may be able to:
Upon registration through the WorkPro portal, and depending on the type of checks that have been requested and undertaken, the following information may be collected from candidates:
Information that we collect, hold and disclose to a candidate’s current or potential employer includes:
Information that we collect may be used by us for the following reasons:
From time to time WorkPro may send an e-mail, text message or print communication to its customers and candidates as part of various direct marketing campaigns. We may use the contact details you have provided to include you in these campaigns, unless you have specifically requested not to do so. When a person receives marketing related e-mail communication from us, they have the option to request that their contact details are removed from the distribution list for similar, future direct marketing campaigns. We respect your privacy and abide by the requirements of relevant anti-spam legislation. If you believe that we have not lived up to this undertaking, you can report that to us on +61 1300 975 776 or email@example.com.
Personal information on candidates is collected in WorkPro when:
Sometimes we collect personal information that individuals choose to give us via online forms or by email, for example when individuals ask to be contacted for support, or when downloading an eBook.
It is important to understand that there are risks associated with use of the Internet and candidate’s and customers should take all appropriate steps to protect their personal information. These may include keeping online passwords safe and secure, regularly updating anti-spyware software, and being diligent about the types of information shared via the internet. It might help to look at the Office of the Privacy Commissioner’s website for resources as it relates to Internet Communications. We can be contacted by land line telephone or post if you have concerns about making contact via the Internet.
Personal candidate information is held in our online portal until it is removed by the candidate.
We take a range of measures to protect a candidate’s personal information from:
Personal information that a candidate provides to us through the online portal is stored electronically on our servers. The servers are hosted by external suppliers at a secured site and under suitable data protection and security procedures. Our employees oblige by confidentiality protocols as it relates to accessing and sharing personal information held by us. Background checks are completed on all WorkPro employees, and all employees complete a Privacy Induction as part of their employment .
We may disclose a candidate’s personal information for any of the purposes for which it is primarily held or for a lawful related purpose. We may disclose personal information where we are under a legal duty to do so.
The candidate chooses to share their profile only by sharing their access details or by entering a Token expressly provided to the candidate by a WorkPro licenced company.
WorkPro outsources a number of services to contracted service suppliers (CSPs) from time to time. Our CSPs may see some of your personal information. Some data is sourced from external databases, such as the NZ Ministry of Justice. Typically our CSPs would include:
We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of a candidate’s personal information and that they will not do anything that would cause us to breach those obligations.
WorkPro does not share any personal information with overseas recipients. The candidate may choose to share their profile by sharing their WorkPro access details (CIN).
Candidates have access to their personal information held in WorkPro at all times, and may update, edit or disable or request to have their profile deleted. Test results from online training may be updated by re-sitting the training and the test at specified intervals.
For the purposes of verification, candidates will need to be in a position to verify their identity as part of WorkPro’s security and privacy protocol.
Candidates have a right to complain about our handling of their personal information if they believe that we have interfered with their privacy.
If a candidate is making a complaint about our handling of their personal information, it should first be made to us in writing. Complaints made about our handling of personal information can be made to our Privacy Co-ordinator, who can be contacted on firstname.lastname@example.org. Complaints can also be made to the NZ Privacy Commissioner.
When we receive a complaint:
If we believe that the complaint may be capable of some other solution we will suggest that solution on a confidential and without prejudice basis in our response.
It is possible that the wording and/or content of this policy may change from time to time as legislation, our business or technology advances. For that reason, we encourage candidates to check and keep themselves informed of this policy regularly.