With summer, and the festive season just around the corner, workforce flexibility may be top of your mind to help your business meet shifting demand. This is especially true of the hospitality industry, where business is particularly vulnerable to the ebbs and flows of the season. So, what can you do to ensure that your workforce is able to adapt, fast?
Flexibility means access to staff when you need them most. Done right, this can also help improve staff engagement, productivity and efficiency. Fair Work Australia offers a resource that includes employee information, checklists and case studies, to help you decide what’s best for your business needs.
We’ve collated a few tools and resources that may make it easier for you to access short-term or flexible staff when you need help the most this festive season.
Sidekicker provides employers access to a flexible, on-demand workforce. Sidekicker vets all employees before they’re placed out on the job, so you have access to interviewed, screened and skills-tested staff. You can customise requests to meet your exact needs, or automate with reusable templates. Sidekicker instantly notifies applicants who meet your requirements. You then select who you hire by viewing profiles showcasing skills and experience.
Expr3ss!simplifies staff selection through online predictive hiring software, quickly and cost-effectively pinpointing applicants with the desired skills, attitude and cultural fit. Expr3ss! acts like a funnel capturing all you need to know about an applicant, then uses unique algorithms and a star rating system to help pinpoint those most likely to be successful in the role. Having access to pre-screened talent removes the guesswork regarding new employees, and accelerates your time to hire. You can build a pre-qualified talent pool, reducing the need and cost of advertising for roles, as well as eliminating CV fatigue.
WePloyallows you to access staff with just a couple of clicks, enabling you to fill vacancies in a matter of hours. By managing payroll, performing extensive vetting and around the clock access to talent, WePloy provides an alternative to traditional hiring processes. Their algorithm matches you to the best staff for the role you are seeking staff for, so you can automate the process of hiring. With over 4,000 qualified candidates, 40,000 hours worked and less paperwork, you can track your spending through WePloy’s dashboard. Best of all, there’s no complicated fee structure.
If you’re looking for experienced staff then you might like to consider the following specialists: Zenith Hospitality, HotelStaff, NOSH, Talent Kitchen and Benchmarque. These agencies are managed by ex-hospitality management, who know what to look for when it comes to hiring staff who perform well under pressure. By using hiring processes they use in their own businesses, you can be assured that you are getting quality staff, whenever you need them to help your business in busy periods.
So How Can You Ensure Your Employees Are Ready To Go?
Naturally, as a basic requirement, you need a smart way to collect and manage licences/accreditation and documents, deliver key safety information and inductions and complete background checks. That’s where WorkPro comes in. WorkPro covers off on complicated compliance requirements by centralising key tasks.
Safety and Training
Safety should be the centerpiece of your induction, in order to make sure all employees have solid industry-specific knowledge. WorkPro offers a specific hospitality module that introduces workers to good safe work practices in the workplace, educating them on how to avoid risks.
This overview can be built on with the Food Handling Safety module, and for those working in the events sector, the Major Events Safety module. All modules are designed by industry experts, and form part of a wide library that allows you to tailor an induction to whatever role you require!
It’s equally important to make sure that employees are aware of their options when it comes to safety and security, as well as how to deal with tension in the workplace. The Working Alone module, as well as the Discrimination, Harassment and Bullying module both form part of a well-rounded induction and complements the Hospitality Worker Safety module.
In the hospitality sector it’s important to consider the age and ability of the people you are employing. It’s likely that you will be engaging young workers – and it’s vital that you protect them in the workplace. According to Safe Work Australia, it is estimated that injury to young workers costs Australian businesses over $12 billion annually. For more information on protecting young workers, you can download WorkPro’s free Young Worker e-Book here.
As part of the hiring process, it’s crucial to ensure that all employees have the required accreditation and certifications for the roles they will be performing. These are systematically collected, stored and monitored for currency. You can utilise the WorkPro platform to achieve this requirement.
To create a robust induction, it’s important to understand who you are hiring as part of your risk mitigation strategy. WorkPro quickly enables you to confirm citizenship and check and monitor work rights of non-Australian citizens, and choose from a wide range of background and probity checks, depending on the person’s role and the risk they present to the organisation. With integration to Government databases, WorkPro’s background checks can be completed quickly and effectively, leveraging a state-of-the-art web-based platform.
Sound interesting? We’d be keen to hear from you. You can request a free trial with WorkPro here. Good luck with successfully managing your staff selection and appointments this season!